If you receive your item and not satisfied with your choice or need to exchange for a different size we will be happy to do so. We can accommodate exchanges and store credit for merchandise only. To receive a store credit or to make an exchange please return the merchandise within 15 days of receipt and feel free to contact RAZ swimwear: firstname.lastname@example.org for assistance with the return process.
Naturally we cannot accept returns or exchanges of previously worn, soiled, laundered or damaged merchandise. Items of this nature that are returned to RAZ Swimwear will be returned back to the sender. Depending upon the extent of handling required on our part, we might need to impose a $25 handling fee for these types of non-compliant returns.
In order to receive proper credit/exchange, please be sure all original tags and sanitary liners are still affixed/attached to the garment(s).
The proper paper work will have to be filled out in order to process your transaction. Please request a RMA for through your user account to be sent via email. Once you have created your Return Merchandise Authorization (RMA) form and sending back your merchandise we suggest that you track your shipment until you receive a delivery confirmation from the selected carrier. Please allow 5-7 business days for returns and 7-10 business days for exchanges to be processed upon receipt.
Here at RAZ we pay rigorous attention to our product quality. In the unlikely event that you receive defective merchandise please contact us immediately and we will gladly replace the item or issue a full credit at our expense.
~ RAZ Swimwear